by Kathrine Lee | Apr 15, 2026 | Mentor's Corner, Members
Conflict often arises not because people intend harm, but because they are seeing the situation through different lenses. This session introduces the neuroscience behind conflict and communication, along with insights from Judith Glaser’s Conversational Intelligence. You will learn how the brain reacts under stress and how conversations can either trigger defensiveness or build trust. You will discover how curiosity, listening, and intentional questions can transform difficult conversations into opportunities for understanding and growth.
by Kathrine Lee | Dec 3, 2022 | Mentor's Corner, Members
What is Emotional Intelligence (EQ)? Simply put it’s being smarter about feelings. A more in depth explanation would describe EQ combined with Conversational Intelligence (CI) this way: The capacity to be aware of, control, and express one’s emotions; and to handle interpersonal relationships with good judgement & sense and empathetically/showing an ability to understand and share the feelings of another.
In business, Conversational Intelligence coupled with Emotional Intelligence gives the ability for one to express emotions in a productive way and therefore the ability to portray an executive presence.
Join Kathrine as she teaches you the fundamentals of these two critical skills.
